Frequently Asked Questions
Everything you need to know about shopping with Brookies Rural Traders
What are your shipping rates for heavy or bulky rural supplies?
Standard shipping rates apply to most items, but heavy or bulky goods like fencing, bulk feed, or large equipment may incur a specialized freight charge calculated at checkout based on your postcode.
Do you offer Click and Collect services?
Yes, you can select the 'Local Pickup' option at checkout. Most orders are ready for collection within 2-4 business hours at our main warehouse.
What is your return policy on livestock health products?
For safety and biosecurity reasons, we cannot accept returns on temperature-sensitive vaccines or opened chemical products. Other non-perishable items can be returned within 30 days in original packaging.
Are your products suitable for commercial farming use?
Absolutely. We stock professional-grade equipment, tools, and supplies designed to meet the rigorous demands of both hobby farms and large-scale commercial agricultural operations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Afterpay and Zip Pay for eligible orders.
Can I track my delivery once it has left the warehouse?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.